Ergonomics - technology retailer

Purpose

A Delta-Simons client (global technology retailer) recognised its duty as an employer to support its employees in maintaining their comfort levels at work under the Health and Safety (Display Screen Equipment) Regulations 1992. Development of an ergonomics programme was required to fulfil these duties.

Traditionally, ergonomics support would have involved an in-person assessment at the employee’s workstation ensuring correct workstation set-up. However, changing working trends have resulted in varied working environments, such as working from home, travelling and video conferences, becoming the new norm. Employees therefore benefit from advice on staying comfortable in these situations.

In addition, new technology has impacted the way that employees work. Wireless devices have resulted in increased mobility, whilst furniture such as sit-stand desks have changed the way employees position themselves at their workstation. Online training and guidance has also become a common way for employees to access initial advice regarding workstation set-up.

Taking into account these trends and developments in ways of working has been vital in terms of providing employees with relevant support and guidance for staying comfortable at work, and maintaining good workplace habits. 

Outline / Scope of  Works

The client instructed Delta-Simons to implement an ergonomics support programme for employees in the UK, for both retail and office employees. The ergonomics programme has been developed to include:

Reactive support:

• Review of online training undertaken by employees
• Ergonomic assessments in-person or by phone to identify measures to improve comfort; tailoring advice to the nature and location of the work being undertaken
• Support with procurement of ergonomic furniture
• Flexible support programme to ensure employees are supported in a timely manner

Proactive support:

• Programme developed to raise awareness of good ergonomic habits, to ensure discomfort is prevented
• Store visits to deliver briefing sessions with retail employees
• Disseminating information about the ergonomics support programme to ensure employees understand the support that’s available to them

Outcome / Client Benefits

Combining proactive and reactive approaches has provided the employees with a full package of support. The proactive approach has resulted in a better understanding of the challenges employees face in their workplace, and changes they can make to reduce the risk of discomfort or injury occurring.

Thoroughly understanding the activities of the business has been crucial in being able to disseminate relevant and useful guidance and advice for employees. Integrating our way of working with the client’s existing processes and standards has resulted in a synergistic arrangement, whereby efficiencies can be identified and implemented. This has ensured consistency in service provision across all activities and locations.

Building good working relationships with key members of the organisation has ensured the ergonomics programme is thoroughly embedded within the company’s culture and practices and implementing a proactive supportive approach supports employees in being comfortable and safe whilst at work. We know that comfortable employees are more productive and efficient which can only be beneficial to all.

See our company-specific EHS programme development services.